Refund policy
GENERAL RETURN POLICY:
The Sales Manager must authorize all returns or exchanges.
1. Log In to Your Account: If you don't have a password, use the email verification method: Enter your email, receive a six-digit code, and input it to access your account.
2. Locate Your Order: In your account, find the order you want to return and click "Request Return".
3. Submit the Request: Click "Request Return." The store will review it (can be approved or declined based on return/refund policy).
4. Ship the Item Back: If approved, you'll get an email with shipping instructions. Pack the item securely and ship it..
All items returned require prior authorization, and must be in original packaging, packed in the same manner as you received it and in new condition with a copy of invoice. Items that are returned within thirty (30) days of purchase will receive a full refund minus 15% restocking fee. No refund of shipping charges on returned items. No item will be accepted for return after 30 days. Items that must be made or custom modified, including boat shafts, inboard propellers and modified propellers, etc.. are not returnable. SPECIAL NOTE: Inboard Propellers are not returnable as they are stocked in a factory pilot bore and are machined to your boats shaft size. It is the customer's responsibility to provide accurate propeller bore dimensions. Inboard Propellers are purchased at the risk of the consumer and as such are advised to make sure the size and dimensions are correct for their boats requirements.
Propeller Pullers are not returnable unless exchanged for another size.
Deep Blue Yacht Supply along with Michigan Wheel Corporation and Solas Science & Engineering Co., Ltd. does not take part in an outboard exchange policy. Once an Outboard Propeller is used in the water, the propeller is no longer returnable for credit or exchange, unless the propeller was incorrectly sized by Deep Blue Yacht Supply, Inc representative based on accurate information in regards to engine and boat use.
Stainless Shafts are cut and machined to order, as such, once a shaft is manufactured, we do not allow any returns and/or exchange. Please double check all measurements prior to submitting an order.
The original manufacturer warrants defective products. Deep Blue Yacht Supply does not imply or express any guarantee an/or warranty other than provided by the manufacturer.
All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise. In the event of mispackaging of products or shortages in shipping, Deep Blue Yacht Supply, Inc will correct the shipment in a timely manner and pay all shipping costs associated with making corrections to shipments as needed. Deep Blue Yacht Supply, Inc is not responsible for any lay days that could occur in the event of mispackaging.
All returned merchandise is subject to a minimum restocking fee of 15%.
All returned merchandise must be received by Deep Blue Yacht Supply within 60 days of purchase. Otherwise a transaction fee charge of 3% is administered, in addition to any other re-stocking fee charges that may apply.
CUSTOMER RETURNS:
The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by Deep Blue Yacht Supply or the merchandise is defective. Our Propeller Guides are informational only. It is the responsibility of the buyer to confirm the correct propeller choice with existing propeller specifications.
All returns must accompany the RGA# given by sales manager. Any returns sent without an RGA# will be sent back at the customer's expense.
REFUND FOR CREDIT OR EXCHANGE:
Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise.
All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department.
Any form of reimbursement is consistent with the original method of payment.
For Solas Propeller purchases, Solas states that all warranty claims must be shipped back to distributor and will be inspected by Solas in Tampa FL for inspection. Solas will not pay for any shipping in a warranty claim. Solas will only cover the propeller due to manufactures defect for a period of 1 year.
Cost of outbound shipping will be deducted from the credit if a shipping promotion was used at time of purchase.